*Job Overview*

The Customer Service Representative will work exclusively for a project with a U.S. based client in the property insurance industry. The primary focus of the position is communicating with insureds, agents, or producers and/or other insureds’ representatives, via telephone, live chat, and email, on a wide variety of new and renewal business inquiries, insurance policy servicing matters, and/or first notice of loss and/or claims status requests. The Customer Service Representative Team also provides administrative and technical assistance in the ongoing maintenance of policies and assists in ensuring the proper set-up, maintenance, and upkeep of accurate, complete, current, and regulatory-compliant claims files, as directed.

*ONCE YOU APPLY :*

SEND A *WHATSAPP MESSAGE* TO THE FOLLOWING PHONE NUMBER: *+212 666 114 545*. WE WILL PROVIDE YOU WITH A PARAGRAPH TO READ, AND YOU WILL NEED TO SEND US AN AUDIO MESSAGE TO HELP US ASSESS YOUR ENGLISH PROFICIENCY.

*Job Qualifications*

A good fit for the position will typically have the following qualifications:

– A bachelor’s/master’s degree in English is a huge plus

– Customer Service Telephone and Email Business Etiquette Rules

– Willing to work *full-time*

– *Excellent* written and oral English communication skills

– 2+ years of customer service experience in an English setting, preferably for US/Canada based clients

*Job Benefits*

– Permanent full-time employment (CDI)

– Training Provided

– Social Security

– Performance Bonus

*Business Hours*

– Monday-Friday 8:00am to 6:00pm (United States Eastern Standard Time)

o Note: Hours are subject to change given client and business needs

*Job Compensation*

– Base Salary + Performance Bonus

Job Type: Full-time

Pay: 5,500.00DH – 7,000.00DH per month

Application Question(s):
* Do you have a higher education degree in English studies/literature?
* Have you ever worked in customer service with US/Canada clients in English?
* Do you have any current commitments that will prevent you from starting immediately?
* What city do you currently live in?
* Rate your English level from 1 to 10. (1= Beginner; 10=Expert)
* Are you able to work business hours for US Eastern Standard Time Zone(currently 1:00pm to 11:00pm – 2:00pm to 12.00am Morocco Time)? This job is NOT REMOTE.

Experience:
* english customer service: 1 year (Preferred)

Language:
* English (Required)